*COVID-19 Shipping Note*
Our team is working to fulfill all orders as promptly as possible. Please be mindful that due to the COVID-19 pandemic, some shipments may be delayed. We greatly appreciate your patience and your support of the American Folk Art Museum!
How is merchandise shipped?
Customers can select to have their merchandise shipped through either USPS Priority Mail or UPS Ground; they will be prompted to select this upon check out.
Upon receiving your order, our team at Lincoln Square will work to promptly fulfill and ship it out. Orders are generally sent out within 1 to 2 business days of the order being placed. Please know that the Shop is closed on Mondays and Tuesdays and orders are not fulfilled on these days—for orders placed on these days, please allow for an extra 1 to 2 business days for the order to be fulfilled.
Can I have my merchandise sent with expedited shipping?
If you would like for your order to be sent with expedited shipping our team is happy to accommodate you. While we don’t offer expedited shipping directly on our web store page, our team can arrange for this if you bring it to our attention. You are welcome to call us at (212) 595-9533 ext. 127 during store hours to arrange for this. You can also reach the team via email at [email protected].
How do I track my order?
Once your order has been processed and shipped you will receive an email notification sharing the order’s tracking information.
Do you ship internationally?
At this time, our Shop offers shipping to Canada. For any other international shipping inquiries, please reach out to our team and we will do our best to accommodate your request! You can contact the Shop at (212) 595-9533 ext. 127 or [email protected].
What is your Return Policy?
Online purchases may be returned for exchange, credit, or refund to your credit card with receipt within 30 days of the date of purchase; credit is valid for one year after the date of issue. Shipping costs are non-refundable. Items must be unused and returned in the same condition that you received it. If possible, please return the item in the original packaging. You will be responsible for paying for your own return shipping label. Lost returns are the responsibility of the sender. If you have any questions about a return, please contact us at (212) 595-9533 ext. 127 or [email protected].
Where should returns be shipped to?
American Folk Art Museum – SHOP RETURNS
2 Lincoln Square
New York, New York 10023
What do I do if merchandise has been damaged in transit?
In the event that your merchandise has arrived damaged, please contact us at (212) 595-9533 ext. 127 or [email protected].
Will my order be shipped in full?
Upon receiving your order, our team will ship out all merchandise that is currently in stock. For any merchandise that is out of stock at the time of your purchase, our team will reach out to you to let you know the status of the remaining items in your order.
